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COVID-19 Health & Safety Protocols

When we reopen this summer, everyone at CMH will be required to read and understand the policies and protocols we’ve put in place to mitigate the risk of transmitting COVID-19 and other communicable diseases.  Please read everything on this page carefully, from top to bottom.   

These requirements apply to all guests and staff while travelling with CMH – on our coaches and helicopters, in our lodges, and while out hiking and climbing. 

Before You Travel to CMH

All guests and staff members must review and agree to our Health & Hygiene Commitment prior to arrival – the commitment will be sent to you by email 14 days prior to your trip. If you are ill, please stay home! Before travelling to CMH, familiarize yourself with the symptoms of COVID-19 and limit your personal contacts in the 14 days leading up to your trip.  

Review commitment >

Will CMH require staff and/or guests be fully vaccinated prior to joining a trip? 

Due to the various stages of vaccine rollouts globally coupled with evolving federal travel restrictions, we are not currently in a position to mandate vaccines for our staff and guests.  

Vaccinations play a critical role in maintaining the health and safety of our guests, staff, and the communities in which we do business, therefore we strongly encourage everyone coming to CMH to be fully vaccinated against COVID-19

Developed under the guidance of a team of medical experts, our protocols have been designed to mitigate the risks of transmission of COVID-19 and are intended to meet or exceed the Health and Safety regulations set forth by the province of British Columbia and the Government of Canada. As these health and safety regulations evolve, so will our protocols.   

Four fundamentals to follow

There are four overarching protocols everyone is expected to follow while travelling and staying with CMH: 

Mandatory mask-on zones

Masks must be worn while travelling on the coach, in the lodge, around and on the helicopter, and any time you can’t physically distance 2 metres (6 feet) from those outside your cohort. Masks are not required while hiking or climbing , while in your room, or while actively eating and drinking.  

CMH will supply each guest with a custom-made Outdoor Research mask for daily helicopter flights in the field. In the lodge, guests must wear an acceptable face mask of their choosing. 

Your Cohort & Physical Distancing

Stay 2 metres (6 feet) away from anyone who is not in your cohort. Do everything you possibly can to keep your cohort small.    

While at CMH, your “cohort” is anyone with whom you’ve had close contact. Close contact means you have spent time with someone within 2 metres, without wearing a mask. It is critical you keep your cohort small: it should only be the family or friends you’ve travelled to CMH with.    

Why does this matter? Because in the event someone in your cohort displays key symptoms of COVID-19, only the cohort must isolate. Everyone else keeps hiking. 

Increased Personal Hygiene 

Remain dedicated to washing your hands often with soap and water. Avoid touching your face. When hand washing is not possible, please use the hand sanitizer provided. 

Daily self-health check 

All guests and staff must do a self-health check before exiting their rooms each morning. A complete checklist of questions will be posted in your room to ensure you are feeling healthy and not displaying COVID symptoms. What if someone gets sick? 

What's Required?

Awareness   

  • Do everything possible to keep your cohort small. If someone develops symptoms, this will help minimize the possible impact on the hiking program and other guests   

  • Everyone must take responsibility for their own health and play an active role in ensuring the health and safety of other guests and staff members  

  • Please be open and honest if you display symptoms. Systems are in place to support you, not penalize you, should you feel unwell 

Sanitizing 

  • Hand wash frequently with soap and water  

  • Use hand sanitizer whenever soap and water are unavailable  

  • Hand sanitizer will be provided throughout all common areas 

Signage 

  • Please follow the directional signage in place to help guide your actions. 

Traveling to the lodge 

  • Masks must be worn during the entire duration of the journey to the heli-pad, including while seated on the coach 

  •  You will receive a COVID-19 safety orientation while travelling on the coach 

Helicopter 

  • CMH will provide all guests and staff a mask to wear on our helicopters 

  • Masks must be worn at the helipad and during heli-huddles  

  • Masks must be worn on the helicopter for the entire duration of the flight   

  • You may be seated next to people not in your immediate cohort, but strict mask wearing is required 

  • Avoid touching your face  

  • No eating or drinking on the helicopter    

In the field hiking and on the via ferratas 

  • Masks are not required while actively hiking  

  • Masks are required during some sections of the via ferrata 

  • Masks must be worn at the helipad and during heli-huddles 

  • At lunchtime, remain in your cohort and distanced 2 metres (6 feet) minimum from other cohorts 

  • Sanitize hands immediately before lunch  

  • Individual, pre-packed lunches for each guest   

At the Lodge 

  • Masks are required in all lodge indoor spaces, at all times, except while in your room and while actively eating or drinking   

  • While in the lodge, you must wear an acceptable mask of your choosing 

  • Room capacity limits will be posted throughout the lodge 

  • You must physically distance (2 metres/6 feet) from anyone not in your immediate travel cohort   

  • Hand sanitize before entering any common lodge space 

Guest rooms 

  • Masks not required  

  • Daily self-health check to be performed each morning before exiting your room. If you are unwell, do not leave your room. Learn more › 

  • Cleaning to be done every other day, to reduce entry to your room  

  • Hiking attire to be brought back to your room to dry, instead of using our equipment drying room  

  • Heli masks should be washed in your sink each evening and hung to dry  

  • Yoga mats will be in each room to take with you to warm-up class, or to use in your room     

Dining & Lounge 

  • Masks must be worn when not actively eating or drinking   

  • Must be seated for service (includes both food and drink)  

  • You will be assigned a seat and must sit only with your cohort  

  • Limit of 6 people per table regardless of the size of your cohort  

  • Last call is 10 pm, and lounge/dining room must be vacated by 11 pm  

Spa 

  • Steam room and sauna closed until further notice  

  • Hot tub available to enjoy with your cohort, for 20 minutes at a time  

  • Capacity limit in hot tub  

  • Shower in your room before using the hot tub     

Massage 

  • Health check questionnaire required beforehand  

  • Shower in your room before arriving  

  • Wear a mask during your massage (your therapist will do the same)  

  • All massages will be 45 minutes to allow for intensive cleaning  

  • Strict handwashing and cleaning procedures in place   

Warm-up class & gym 

  • Two in-person morning warm-up classes available, with physical distancing in place  

  • Masks must be worn during class (there will be gentle exercises to reduce heavy breathing)  

  • An alternate, video-guided class will be available in your room  

  • One yoga mat will be assigned to each guest for the trip duration. These mats will be in your guest room  

  • Gym layout adjusted for maximum spacing and physical distancing  

  • Gym equipment must be sanitized after use 

Gear drying room 

  • Only boots may be left in the drying room; all other outdoor attire should be taken to your room each day  

Retail shop 

  • Select items will not be available to try on 

Game room 

  • Socialize in your cohort  

  • Sanitize all equipment after use  

  • Must be seated while consuming alcohol 

Guides’ office 

  • No guest access  

  • Guides will follow strict guidelines to maintain distancing 

Enhanced cleaning 

  • At every touchpoint of your CMH trip, enhanced cleaning measures are in place  

  • Enhanced cleaning will occur during your trip, and before/after the next tour of guests arrive  

  • Among many other cleaning procedures, this includes the regular use of Oxiver Plus, a highly effective sanitizer and general cleaner used in hospitals and schools 

What if someone gets sick? 

A team of medical advisors has helped us create a detailed plan to follow should someone at the lodge display symptoms of COVID-19. 

All staff and guests will perform a daily self-health check in their rooms before exiting each morning, using a checklist provided. Anyone who notices they are displaying COVID-19 symptoms must stay in their room, and alert staff via a dedicated email and/or door signage provided. CMH Lodge Management will then work with the individual(s) and our medical advisors to determine next steps. Anyone from the individual’s immediate travel cohort, or who has had close contact* with them, will be required to stay in their room(s) until next steps are determined. 

If testing is required, the individual(s) displaying symptoms will be flown via helicopter to a staging area, and then driven to a medical facility for testing. The individual(s) will be required to isolate in a nearby hotel while awaiting test results. Back at the lodge, anyone from their immediate travel cohort, or who has had close contact* with them, will be required to isolate in their rooms until test results are returned. The hiking program will continue for everyone outside their travel cohort. 

* "Close contact" is (but not limited to) anyone who has spent time within 2 metres of a probable COVID-19 case for more than 15 minutes in an enclosed space, not wearing a medical mask.

If a COVID-19 positive test result is returned, the hiking program will immediately stop. The lodge will be evacuated, and our medical advisors will work with all guests and staff to determine next steps. 

Questions? Don’t hesitate to contact our team. 

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