Our Approach to COVID-19
To our valued guests
For over 50 years we have been a leader in providing life-changing mountain experiences for not only our loyal guests, but for our incredible staff and industry partners.
We firmly believe that the bonds that are forged between us by being outside and active together make us both stronger and healthier, and that the restorative power of the mountains is more important now than it ever has been. As always, we guide our guests and share our transformative experience, we eat wonderful food, tell stories and laugh together, just as we have for the past five decades – these things will not change.
As the world adapts and evolves in response to COVID-19, we anticipate some of the aspects of your summer adventure to change as well. The adjustments outlined below, if implemented, will apply to everyone at CMH, both in the lodge and in the field.
We are here, prepped and ready to work with you. Your support, your patience, and your willingness to stick with us through these trying times is very much appreciated. We know that you share our love of the mountains and we look forward to seeing you soon.
Stay healthy and safe.
Your CMH Team
Last Updated: October 10, 2020
Book with Peace of Mind
Deposits are fully refundable up to ninety (90) days prior to your trip start date
Final payment will not be collected ninety (90) days prior to your trip, if one or more of the following conditions remain in place due to COVID-19:
Canadian borders remain closed to non-essential travel
Travelers coming into Canada are required to quarantine (self-isolate) for 14 days
Government imposed travel restrictions that do not allow you to leave your country of residence
Your remaining trip cost will be due sixty (60) days prior to your trip’s start date.
Sixty (60) days prior to your trip start date, if travel restrictions remain in place, your final payment due date will change to thirty (30) days prior to your trip’s start date.
Thirty (30) days prior to your trip date, if COVID-19 travel restrictions remain in place, CMH will contact you to cancel your trip and discuss the following options:
Move your full funds to a trip in the 2022 season, with no change fee.
Put your funds on account to be used towards a new trip within 2 years.
Provide a full refund if the above options are not suitable for you.
Looking Forward to the Season Ahead
The health and safety of our guests and staff has always been our number one priority. Working together with our medical team to develop proper procedures and protocols for all aspects of our business during the COVID-19 pandemic, we are confident that we will meet and in many cases, exceed the regulatory standards set forth by Canadian government and the province of British Columbia. This way, when you decide to travel with CMH, you can feel confident in your choice.
How we are adapting your experience
As the global health crisis and recovery evolves, the policies and initiatives listed below may change. What will not change, is the same level of training excellence you’ve come to expect from CMH.
We check in with each other every day
We have always had a thorough protocol for the care and containment of any guest or staff who falls ill while at CMH, and we will continue to closely monitor the health of all of those at the lodge on a daily basis. This could include:
Daily staff health self-assessments before entering any common space and/or commencing work
Daily guest health self-assessments before entering any common space or CMH program
Anyone that is visibly unwell at any point in your trip, will not be permitted to join activities until cleared to do so
Shared experience, at a physical distance
We will make every attempt possible to allow for physical distancing and in the rare occurrence when that is not possible, we will provide you a mask and/or other protective equipment. We will continue to provide additional details on CMH’s physical distancing protocols as new information is available and as the pandemic evolves.
All guests and staff will be required to wear a mask when travelling in helicopters and on the coaches to and from the lodges
In both the lodge and in the field, when not in the company of your family unit or travel cohort, please try to remain 2m (6ft) apart
All areas of our lodges will have furniture arranged appropriately and policies posted regarding room capacity, seating requirements, etc. Seating in the dining room will allow a maximum of 6 guests in a cohort per table
All guests are encouraged to bring their own hiking equipment (boots, rain gear, backpack). CMH will have equipment available, should you need it, that will be cleaned between trips.
On our via ferratas, personal eyewear and ferrata gloves should be worn at all times (Black Diamond Crag gloves are sold at cost (CAD$15.50 + tax) in the lodge retail shop)
We will provide additional details on CMH’s via ferrata COVID-19 protocols prior to heading out in the field for the day
There's 'Clean', then there's "CMH Clean"
“We clean, clean things” is a company-wide mantra we have always used. It’s the standard to which we hold ourselves, and it means we maintain the highest levels of cleanliness and sanitation throughout all facets of CMH.
Preferring to err on the side of caution and be over-thorough than relaxed when it comes to hygiene and COVID-19, we have developed even more stringent sanitation protocols in the following areas:
Detailed set of daily cleaning and sterilization protocols for:
High touch surfaces
All rooms and common areas will be sanitized before each trip
Hand sanitizer will be available in all common areas
We are currently researching the best and safest methods of cleaning hiking and via ferrata equipment.