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OUR APPROACH TO COVID-19

As the global health crisis and recovery evolves, the policies and initiatives listed below may change. What will not change is the same level of excellence you’ve come to expect from CMH.

What to expect on your trip  

Learn what’s required of you when you visit. 

View protocols

Booking policies 

We’ve adjusted our trip policies to ensure flexibility. 

View policies 

VACCINE INFORMATION

We do not mandate vaccines for our staff and guests, however; the Canadian government will soon require all international travellers entering Canada to be fully vaccinated against COVID-19.

Beginning September 7, 2021, the Canadian border is scheduled to open to any fully vaccinated travellers who have completed the full course of vaccination with a Government of Canada-accepted vaccine at least 14 days prior to entering Canada and who meet specific entry requirements. Learn more

We strongly encourage everyone coming to CMH to be fully vaccinated against COVID-19.

Book with Peace of Mind

  • Deposits are fully refundable up until ninety (90) days prior to trip start date

  • Final Payment will not be collected at ninety (90) days prior to trip, if one or more of the following conditions remain in place due to COVID-19:

    • Canadian borders remain closed to non-essential travel 

    • Travelers coming into Canada are required to quarantine (self-isolate) for 14 days

    • Government imposed travel restrictions that do not allow you to leave your country of residence 

  • Remaining trip cost will be due at sixty (60) days prior to trip start date.

  • Sixty (60) days prior to trip start date, if travel restrictions remain in place, final payment due date will change to thirty (30) days prior to trip start date

  • Thirty (30) days prior to trip start date, if COVID-19 travel restrictions remain in place, CMH will contact you to cancel your trip and discuss the following options:

    • Move full funds to a trip in the 2023 summer season, with no change fee (though trip cost may be subject to price increases)

    • Put funds on account to be used towards a new trip within 2 years.

    • Provide a full refund if the above options are not suitable for you.

How we are adapting your experience

For more than 50 years, CMH has been a leader in providing life-changing mountain experiences, and for setting and upholding industry standards for health & safety. 

We check in with each other every day

Built into our protocols and procedures are thoughtful prompts for staff and guests to do a daily health self-assessment before leaving their rooms each morning, and regular check-ins throughout the day. We’ve also developed a plan if anyone becomes unwell. 

Shared experience, at a physical distance

We’ve made sure your trip includes as much physical distancing as possible and have thoughtfully outlined when masks are required or recommended.  

View required protocols

There's 'Clean', then there's "CMH Clean"

“We clean, clean things” is an unofficial company-wide mantra we've always used, and this year it’s truer than ever. We’ve developed even more stringent sanitation protocols and have incorporated the use of hospital-grade disinfectant throughout the lodge.  

Explore Health & Safety ›

WHAT TO EXPECT: TRIP PROTOCOLS

Learn what will be required on your summer stay with us. 

If you have questions or concerns, please reach out to our team and talk to us.  

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A word from our team

To our valued guests  

For over 50 years we have been a leader in providing life-changing mountain experiences for not only our loyal guests, but for our incredible staff and industry partners.  

We firmly believe that the bonds that are forged between us by being outside and active together make us both stronger and healthier, and that the restorative power of the mountains is more important now than it ever has been. As always, we guide our guests and share our transformative experience, we eat wonderful food, tell stories and laugh together, just as we have for the past five decades – these things will not change. 

Some aspects of your summer adventure will be different this year. The adjustments outlined below will apply to everyone at CMH, both in the lodge and in the field, with a view towards keeping all of us healthy and safe during the pandemic.  

We are here, prepped and ready to work with you. Your support, your patience, and your willingness to stick with us through these trying times is very much appreciated. We know that you share our love of the mountains and we look forward to seeing you soon. 

Stay healthy and safe.  

Thank you,  

Your CMH Team