Booking Policies

Trip terms and conditions in one handy place. Here you’ll find payment schedules, waivers, insurance info and more.

Booking terms & conditions

Here's all the fine print about your CMH Summer Adventure. Please read the information carefully.

COVID-19 considerations

As of October 1, 2022 the Canadian government is no longer requiring visitors to Canada be vaccinated to enter the country. CMH is also no longer requiring guests be vaccinated to attend our trips and participate in our programs.

Learn more

Cancellation & Rescheduling

Summer 2023 trips

Cancellation policy

If you choose to cancel your trip:

Within 72 hours of paying your deposit: your funds are refundable
Outside of 72 hours of paying your deposit: your funds are non-refundable but may be eligible for rescheduling
After Final Payment has been received 90 days prior to your trip departure: all funds are non-refundable.

We strongly recommend booking travel insurance for any unforeseen cancellations.

Rescheduling policy

If you are not able to travel, you can reschedule your trip and use your funds towards any CMH trip in the existing summer or winter season, or the following winter or summer season. A new booking must be made by the end of the calendar year of your original travel dates. All monies become non-refundable once you have changed your trip dates. If your trip was moved from a (past) cancelled booking, it may not be applied to any further bookings and all monies will therefore be forfeited by the guest. New trip dates are subject to any price increases and updated terms and conditions.

Summer 2024 trips

In the event you are not able to travel with us on your scheduled trip, you have the option to cancel or change your trip as per the policies below.

Cancellation policy

If you choose to cancel your trip:

Less than 72 hours of paying your deposit, all your funds paid are refundable.
More than 90 days prior to trip start date, the Deposit is non-refundable.
0-90 days prior to trip start date, all funds paid to CMH (including the Deposit) are non-refundable.

Change fee policy

If you choose to change your trip destination, your trip date, or the name on your booking, a change fee will be applied.

If the change is received more than 15 days prior to trip start date, a $250 change fee will be applied per person per change.
Changes are not permitted less than 15 days prior to the trip start date.

Changes can be applied to any trip within the same summer season as your original trip. All monies become non-refundable once you have made a change to your booking. Any changes are subject to any price increases and updated terms and conditions.

Paying for your trip

Payment policy

A 20% deposit is required at the time of booking to confirm your reservation (this deposit becomes non-refundable 72 hours after booking)
Final Payment is due at 90 days, at which point all funds become non-refundable
If booking a trip within 90 days of trip departure, full payment is due, and all funds are non-refundable.

Accepted forms of payment

American Express, MasterCard or VISA
Personal cheques – must be in Canadian or US Dollars
Transfer funds – you may instruct your bank to transfer funds directly to our bank. For USA guests, you must send an International Wire in Canadian funds (note: there are no 9-digit transfer numbers in Canada). You must cover all bank charges for the receiving and sending banks.

A note about our payments

Prices are based on double occupancy. Subject to applicable taxes. Please ask about single rates.

Wires and personal cheques must be in Canadian or US Dollars. Be sure that transfer instructions and/or cheques include your name and trip details. Please note we do not hold your credit card information on file from previous transactions without your permission. If we have tokenized your credit card information, we will not charge it unless we have your written or verbal consent to do so. USD cheques and wires are converted to Canadian Dollars at the current daily exchange rate as available on www.bankofcanada.ca. All prices are quoted and charged in Canadian Dollars and are subject to change. Banks and credit card companies may charge certain fees and/or use a different exchange rate for credit card invoicing purposes.

Insurance

Agreements

Adult Agreement (19+)

All guests must complete and sign a release of liability & assumption of risk agreement (the “Agreement”).

Summer 2023 Agreements are not currently available.

Minor Agreement (18 years and under)

Two parents/legal guardians must complete the CMH release of liability & assumption of risk agreement (the “Agreement”) for minor guests 18 years of age and younger.

Summer 2023 Agreements are not currently available.