Guest Expectations & Code of Conduct
Welcome! To ensure a safe, respectful, and unforgettable experience for everyone, we ask all guests to follow these expectations.
Respect Others
- Treat all guests, guides, pilots and staff with courtesy and respect
- Be mindful of personal space, differences and group dynamics
- Help create a welcoming and inclusive environment
Zero Tolerance for Abuse
- Harassment, bullying, intimidation or offensive language as well as disruptive or inappropriate behaviour will not be tolerated
Follow Your Guides
- Always listen to and follow guide and staff instructions
- Stay with your group and follow all safety procedures
- Respect all operational decisions related to terrain, weather and pace
Put Safety First
- Participate fully in all safety briefings and training
- Use all safety equipment as instructed
- Ski/ride in control and maintain proper spacing
- Speak up if you see a hazard or need assistance
Be a Team Player
- Look out for others and stay aware of your group
- Communicate clearly and support fellow guests
- A positive, cooperative attitude enhances the experience for everyone
Alcohol, Drugs & Responsibility
- Do not ski/ride/hike or participate in activities while impaired or under the influence
- Drink responsibly and ensure your behaviour remains safe and respectful
- CMH staff reserve the right to restrict participation if impairment is suspected
Lodge Etiquette
- Respect shared spaces and keep noise at a reasonable level
- Staff housing and accommodations are off limits to guests
- Be considerate of staff and other guests at all times
- Maintain appropriate and respectful behaviour throughout your stay
Take Responsibility
- Be honest about your ability and physical condition
- Know your limits and make informed choices
- Care for equipment and lodge property